Customer Success Manager

What s in it for you? Opportunity to manage and grow relationships with a portfolio of valued customers Play a key role in customer onboarding, engagement and long-term success Work collaboratively with cross-functional teams across the business Exposure to technology platforms and digital solutions Varied role with opportunities to influence customer experience and business growth Supportive environment with ongoing learning and development opportunities Must have s Previous experience in Customer Success, Account Management or Partner Management Experience managing a portfolio of customer or partner relationships Experience supporting technology platforms, digital products or complex services Strong relationship-building and stakeholder management skills Commercial awareness with the ability to identify opportunities to add value Excellent planning, organisational and problem-solving skills Confident interpreting and presenting performance data Competent using CRM systems, Microsoft Office (including Excel and PowerPoint) and project management tools Ability to work independently and manage multiple priorities Full UK driving licence and access to a vehicle Nice to have s Experience coordinating customer onboarding or implementation projects Experience working with cross-functional teams including Marketing, Operations, Compliance and Technology Experience using Salesforce Customer Success, Account Management, Business or Project Management qualification Knowledge of ..... full job details .....