Customer Success Manager

What''s in it for you?Opportunity to manage and grow relationships with a portfolio of valued customersPlay a key role in customer onboarding, engagement and long-term successWork collaboratively with cross-functional teams across the businessExposure to technology platforms and digital solutionsVaried role with opportunities to influence customer experience and business growthSupportive environment with ongoing learning and development opportunitiesMust have''sPrevious experience in Customer Success, Account Management or Partner ManagementExperience managing a portfolio of customer or partner relationshipsExperience supporting technology platforms, digital products or complex servicesStrong relationship-building and stakeholder management skillsCommercial awareness with the ability to identify opportunities to add valueExcellent planning, organisational and problem-solving skillsConfident interpreting and presenting performance dataCompetent using CRM systems, Microsoft Office (including Excel and PowerPoint) and project management toolsAbility to work independently and manage multiple prioritiesFull UK driving licence and access to a vehicleNice to have''sExperience coordinating customer onboarding or implementation projectsExperience working with cross-functional teams including Marketing, Operations, Compliance and TechnologyExperience using SalesforceCustomer Success, Account Management, Business or Project Management qualificationKnowledge of technology platforms or ..... full job details .....