Customer Success Manager

Customer Success ManagerManchester, Leeds or Slough (Hybrid 2 days a week in office)Competitive + Commission12 month fixed term contractWe are looking for an experienced Customer Success Manager to join IRIS Software Group, supporting our market-leading accountancy software portfolio for a 12 month fixed term contract.As a CSBP, you will act as a trusted advisor to our key customers and strategic service partners, helping them maximise value from their IRIS solutions throughout the entire customer lifecycle. You will play a critical role in onboarding, adoption, retention, and growth, ensuring our customers achieve meaningful outcomes and long-term success.Working within the Customer Success Department, you will collaborate closely with Customer Operations, Sales, Channel teams, and senior leadership to deliver exceptional customer experiences for our most valuable accounts.Key ResponsibilitiesManage a portfolio of VIP customers, overseeing all products and solutions across each customer''s IRIS accountancy software portfolio, typically supporting customers with annual spend in excess of £50,000.Develop strong, trusted-advisor relationships with customers and strategic partners, including senior stakeholders, to understand their goals and guide them towards successful outcomes.Act as the primary point of contact for customers, strategically managing day-to-day communication, coordinating IRIS resources, and owning issue resolution and escalations.Oversee the end-to-end ..... full job details .....