Customer Success and Relationship Manager (French Speaking)

Customer Success and Relationship Manager (French Speaking)Job OverviewBased in London, this is an exciting opportunity to join a well-established financial technology business where you will play a key role in ensuring clients get the most out of a suite of sophisticated trading and workflow solutions. You will oversee a portfolio of global accounts, driving engagement and success across international financial markets.Your key responsibilities will include:Client Relationship Management: Build and maintain strong, lasting relationships with a portfolio of global and strategic clients, acting as their primary point of contact for all post-sale activity, adoption, and overall satisfaction.On-boarding and Adoption: Support clients through on-boarding and training, ensuring they are fully equipped to utilize the available platforms and services to their maximum potential.Account Growth: Work closely with the sales team to identify opportunities for expanded product usage, including up-sell and cross-sell initiatives.Voice of the Client: Gather and relay client feedback to internal product and engineering teams, helping to shape future developments and improvements.Issue Management: Serve as the escalation point for complex client queries, working cross-functionally with technical and product teams to deliver timely resolutions.Platform Knowledge: Develop deep expertise across the company''s solutions, positioning yourself as a trusted adviser to clients.Data-Driven Insight: ..... full job details .....