Customer Success Manager

Customer Success ManagerLocation: LondonSalary: 50,000 - 60,000Job Type: PermanentOverviewWe are recruiting on behalf of a global leader in building performance management and optimisation across the built environment sector for a Customer Success Manager. This is a highly visible, customer-facing role responsible for owning customer relationships end-to-end and acting as the Account Lead across multiple stakeholders and internal teams.You will manage and grow a portfolio of strategic customer accounts for a Building Optimisation Platform - a technology-led solution helping customers improve building performance, sustainability outcomes, energy efficiency, and asset optimisation.Key ResponsibilitiesAct as the primary point of contact for major commercial real estate, infrastructure, and corporate clients.Manage approximately 3 to 5 strategic accounts generating 1m- 1.5m in annual revenue.Lead quarterly business reviews and executive-level customer meetings.Drive contract renewals, retention, upselling, and cross-selling opportunities.Present building performance, sustainability, and operational insights to clients.Coordinate delivery, technical, and analytics teams to ensure customer success.Manage customer onboarding and adoption programmes.Represent the voice of the customer internally and support service improvements.Travel regularly across the UK and Europe to maintain strong client relationships.Ideal Candidate3-7+ years'' experience in Customer Success, Strategic/Key ..... full job details .....