Customer Success Team Manager

At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets. We are in a period of focused internal investment, following a year of key strategic acquisitions and significant investment across all parts of the business, from Tech and Data to People and HR, there''s never been a more exciting time to join us or a better place to grow your career! The Role Hours: Monday-Friday, 9:00-17:30 Location: Fleet Working Pattern: Hybrid - 3 days a week on site We are currently looking for a client-centric and driven Customer Success Team Manager to lead and develop a team of Customer Success Executives, supporting our SME client base. You''ll be accountable for delivering exceptional service, driving account growth and retention, and leading a high-performing team that ensures our clients maximise value from CV-Library. Responsibilities: Oversee a portfolio of client accounts, ensuring they maximise value from their job postings and products Provide data-led insights and recommendations to improve client performance and hiring outcomes Build and maintain strong, consultative client relationships, positioning CV-Library as the platform of choice Ensure regular performance reviews are conducted with key accounts to drive engagement and product adoption Oversee the effective resolution of client queries and issues, ensuring a consistently high standard of ..... full job details .....