Customer Services Team Leader

Are you the kind of leader who can keep a team motivated, performance high, and customers happy - even when the pressure is on?This is an opportunity for a hands-on leader who enjoys being in the thick of a fast-paced operation - coaching people, driving standards, solving problems in real time, and leading from the front when it matters most.As Customer Services Team Leader, you''ll lead and support a team of Customer Service Advisors across a busy multi-channel environment, ensuring service delivery, quality, compliance, and customer experience remain consistently high.This role combines people leadership with operational responsibility - ideal for someone who enjoys coaching teams, improving performance, and making quick, confident decisions in a live operational setting.You''ll play a key role in shaping culture, embedding best practice, and helping create a high-performing and collaborative customer service environment.Day to DayLead day-to-day operations for your team, ensuring service levels and customer outcomes are achievedCoach, support, and develop Customer Service Advisors through regular 1:1s and performance managementMonitor workload, demand, and capacity, making real-time operational decisionsSupport live customer interactions during peak demand periods when requiredManage performance, quality, attendance, and conduct consistently and fairlyHandle escalated customer queries, complaints, and risk-based decisions professionallyComplete quality reviews and ..... full job details .....