Customer Experience Advisor (Administration and Customer Services)

# Our client is looking for experienced Customer Experience Advisors to join their customer service team. They are looking for candidates who can deliver outstanding customer service, solve problems, build relationships, and work in a fast-paced environment in Warrington.As the first point of contact for our customers, you''ll play a vital role in delivering an exceptional customer journey by handling enquiries efficiently, resolving issues professionally, and supporting customers across multiple communication channels.This is an exciting opportunity for someone who enjoys making a real difference while working within a supportive, customer-focused team. As a Customer Experience Advisor, you will: Respond to customer enquiries via telephone, email, live chat, text message and CRM systems Handle service, invoice and account enquiries professionally and efficiently Provide quotations, pricing information and proof of collection documentation Resolve customer complaints with empathy and in line with company service standards Book waste collections and complete associated administrative tasks Register and support customers using online customer portals Log and manage customer cases accurately within Salesforce Build positive relationships with customers, colleagues and external partners Support the sales team by logging leads, carrying out contract checks and assisting with pre-qualification questionnaires Identify opportunities to upsell and cross-sell products and services ..... full job details .....