Customer Services Co-ordinator

Customer Co-ordinatorStokeHealth and Safety backgroundYour new companyYou will be working for a well-established organisation based in Stoke-on-Trent, supporting a busy and fast-paced operational team. This organisation delivers essential services to a wide customer base and prides itself on providing a responsive, high-quality customer experience. You will join a collaborative and supportive environment where teamwork and customer focus are key.Your new roleAs a Temporary Customer Services Co-ordinator, you will play a critical role in delivering a professional and efficient customer service function, with a particular focus on property-related enquiries and coordination.Key responsibilities will include:Acting as the first point of contact for customer enquiries, managing both inbound and outbound communicationsCoordinating repairs and maintenance requests, ensuring jobs are logged, prioritised and completed within agreed timescalesScheduling operatives and contractors, ensuring efficient allocation of work and clear communication with customersManaging void property processes, ensuring properties are safe, compliant and ready for re-let, including oversight of statutory checksEnsuring all health and safety requirements are followed when coordinating repairs, maintenance and property accessMaintaining accurate records, documentation and system updates to support service delivery and KPI reportingLiaising with internal teams and external partners to ensure a seamless ..... full job details .....