Customer Service Coordinators

Position: IandC Contact CoordinatorContract Type: Rolling Contract (Long-term contract, strong chance to temp to perm conversion)Location: Bristol (BS34 8HP) - Hybrid workingHours: 37 hours per weekPay Rate: 13.45 per hourAbout the CompanyOur client is a leading international renewable energy business specializing in the development of utility-scale solar power projects. By delivering intelligent and sustainable solutions, they generate clean, reliable electricity for homes and businesses across Europe and beyond. Committed to a green future, they foster a fast-paced, collaborative, and innovative working environment.Purpose of the RoleThe IandC Contact Coordinator takes end-to-end ownership of booking and managing metering appointments for Industrial and Commercial (IandC) customers. Managing a variety of campaigns-including faults, 2G to 4G upgrades, dumb-to-AMR transitions, and supplier-driven requests-this role focuses on proactive customer contact via phone and email.The successful candidate will deliver a high-quality, customer-first service while consistently hitting contractual KPIs and SLAs. You will ensure all customer requirements, site access needs, and safety considerations are accurately captured to maximize field job completion. Additionally, you will support the field workforce by processing appointment amendments (reschedules/cancellations) and logging crucial environmental, health, and safety information.Key Responsibilities and AccountabilitiesAppointment ..... full job details .....