Customer Service Administrator

Customer Service AdministratorCheltenham, Gloucestershire£28,000 £31,000 DOEFull-time, permanent 40 hours per week Office-basedOur client, a growing business within the commercial and construction sector, is looking for a Customer Service Administrator to join their Cheltenham team.This is a great opportunity to join a business that invests in its people, embraces new technology and offers genuine opportunities to develop your career.What we''re looking for: 2 5 years'' experience in customer service, sales support or commercial administrationExcellent communication skills and a confident telephone mannerStrong organisation and attention to detailExperience handling customer enquiries, orders or administrative tasksGood IT skills and an interest in AI tools and new technologyA proactive, adaptable and solutions-focused approach What you''ll be doing: Managing customer enquiries via phone, email and digital channelsProcessing orders, handling payments and tracking deliveriesLiaising with warehouse teams, suppliers and couriersResolving customer queries, complaints, returns and product damagesKeeping customers updated and maintaining accurate recordsUsing AI tools and modern software to improve efficiency and customer service What''s on offer? £28,000 £31,000 salary, depending on experience25 days'' annual leave plus bank holidaysQuarterly bonus scheme and paid sick leaveTraining, development and career progression opportunitiesEmployee Assistance Programme and free financial ..... full job details .....