Customer Service Coordinator

Customer Service CoordinatorAldridge£27,000 - £31,000 DOE Permanent Full Time Are you an experienced customer service professional who enjoys solving problems, managing customer orders, and delivering a first-class customer experience? We''re recruiting for a growing business looking to strengthen its customer service team with the addition of a confident and proactive Customer Service Coordinator. This is a varied, hands-on role where no two days are the same, ideal for somebody who enjoys taking ownership, thinking on their feet, and seeing customer issues through to resolution.What you''ll be doing:Managing customer enquiries across phone, email, and digital channelsProcessing customer orders accurately and efficientlyChasing deliveries, managing lead times, and resolving order-related queriesHandling complaints, returns, credits, and escalations professionallySupporting online customer order platforms and digital sales channelsLiaising with internal teams including operations, logistics, and customer supportHelping improve service processes and customer experience standardsWhat we''re looking for:Previous customer service experience within a fast-paced environmentStrong order processing, customer coordination, or customer support experienceExcellent communication skills with a confident and professional approachA proactive, solutions-focused mindset with the ability to manage customer issues through to resolutionStrong organisational skills and attention to ..... full job details .....