CUSTOMER SERVICE ADVISOR

Customer Services Advisor Redditch office based £28,000 per annum Are you passionate about delivering outstanding customer service and ensuring every client has a smooth, positive experience from start to finish? We''re looking for a proactive and organised Customer Services Advisor to join our friendly team at our Head Office in Redditch. In this vital role, you''ll be responsible for managing the customer journey from installation through to completion - ensuring every step runs efficiently, professionally, and with a personal touch.Customer Service Advisor key duties:- As a key point of contact for our customers, installers, and project managers, you''ll:Provide excellent customer service with empathy and professionalismAct as the customer''s main contact throughout their installation journeyMake daily outbound calls to customers and installers, proactively addressing issues and keeping everyone informedLiaise with project managers to resolve queries and maintain progressAccurately record all communications and updates in our CRM systemTrack installation and complaint resolution progress to ensure timely completionWork towards achieving team and individual KPIsCollect outstanding balances from customers once work is completeSupport the wider customer service team to ensure swift and effective complaint resolutionMaintain accurate trackers, reports, and system updates for full visibilityCommunicate clearly via phone, email, and letters with internal and external ..... full job details .....