Customer Service Coordinator, High Wycombe, Temporary to Permanent Your new company Our client, who are leaders in their field across Europe, have a Customer Service role to join their friendly team to support by coordinating contractors, placing orders, managing customer calls and queries and supporting the Customer Service Manager ensuring SLAs are met.Your new role As the Customer Service Coordinator, you will be responsible for accepting ownership of all calls into the department and ensuring that they are handled quickly and to full customer satisfaction. The scope of the position is broad, and you will be expected to provide full administration support for the department and service engineers.Your duties will include: To handle all calls, effectively, efficiently and with professionalism to ensure customer satisfaction.Process all orders accurately and in a timely manner, in accordance with procedures.Booking of service calls accurately, whilst optimising engineer routeing within the service database.To undertake all household administration tasks accurately and in a timely manner.Responsible for all service administration, including contract renewals and promoting the sales of service contracts and extended warranties.To handle all return requests, arranging, logging, tracking and raising credits where appropriate, accurately and within a timely manner.Raise purchase orders with suppliers and monitor lead times and inform customers accordingly.To record all customer ..... full job details .....