Customer Service and Internal Sales Manager, High Wycombe, £35000 - £38000 Your new company A well-established organisation based in High Wycombe are seeking an experienced Customer Service and Internal Sales Manager to join them. Your new role This role is very much a hands-on role as well as managing a team. It is pivotal in assisting in driving sales growth and ensuring outstanding service delivery to customers.Performing and coordinating daily operations of the customer service and Internal Sales team to ensure high-quality service delivery.Managing customer enquiries and complaints, ensuring timely resolution and appropriate communication with customers.Managing the customer service and internal sales inboxes within the designated Turnaround Time.Processing customer orders and handling returns promptly, in line with company policies and procedures.Managing customer credits and debit notes, ensuring accurate record-keeping of transactions and stock movements.Making and receiving daily calls for both departments, ensuring all issues are addressed efficiently and effectivelyConducting cold calls in the Internal Sales department to explore new opportunities and follow up with existing leads.Manage, mentor, and motivate the internal sales and customer service teams to drive sales growth and achieve performance targets.Conduct regular training sessions to enhance team skills in sales techniques and customer service excellence.Monitor team performance metrics, daily, weekly ..... full job details .....