Customer Service Coordinator

Customer Service Coordinator - Temp to PermCoalville Office-based Full-time 40 hours/week 13.00 per hourTemp to perm after 12 weeksWe''re looking for a confident, organised Customer Service Coordinator to proactively contact customers ahead of scheduled deliveries. You''ll confirm bookings and delivery details, keep customer records accurate, and flag any issues before dispatch to help reduce failed deliveries and improve service.What you''ll be doingPre-calling customers to confirm delivery date/time, access restrictions, opening hours and instructionsArranging/confirming delivery bookings and updating internal systems accuratelyEscalating delivery concerns or special requirements to Transport/OperationsMaintaining accurate customer details (data checks/cleansing) and logging all customer contactProviding delivery updates/ETAs when requiredWhat we''re looking forStrong customer service and an excellent telephone mannerHigh attention to detail and accurate data entryOrganised, able to manage multiple tasks in a busy officeConfident using Outlook and Excel (CRM/database experience a plus)Apply now with your CV for an immediate start. Should you require any support or assistance, please contact your local Gi Group office.Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial ..... full job details .....