Customer Service Advisor

Customer Service AdvisorRed Recruitment is recruiting a Customer Service Advisor in Derby to join a specialist Financial Crime team. This is an excellent opportunity to use your customer service and problem-solving skills while developing valuable experience in fraud prevention, compliance and risk management.Benefits and Package for a Customer Service Advisor:Salary: 13.02 per hour, paid fortnightlyHours: 37.5 hours per week, Monday to Sunday with shifts between 7am - 11pm6 weeks rolling shifts within these timesContract Type: PermanentLocation: Pride Park, Derby, DE24 8HY29 days'' annual leave, increasing by one day for each year of serviceHealthcare cashback plan 750 refer-a-friend scheme for each successful referralAdditional incentivesCareer progression and development opportunities Key Responsibilities of a Customer Service Advisor:Monitor and assess financial crime risks in line with established proceduresGather, monitor and analyse fraud trends using internal systems and prevention modelsIdentify suspicious activity and escalate concerns to senior colleaguesReview and consolidate information to produce accurate and timely regulatory reportsFollow compliance processes and report any potential issuesCollect, prepare and input data into spreadsheets and standard reporting formatsSupport improvements and change-management tasks using established proceduresComplete routine policy-related activities and support ongoing investigationsRespond to internal and external ..... full job details .....