Customer Service Co-ordinator - Vessel Admin

Customer Service Co-ordinator - Vessel Admin Full time, permanentWe are looking for a Customer Service Co-ordinator to work within our Import Vessel Admin team.Excellent communication skills are required, to support both internal and external customers, answering enquiries quickly and professionally. The successful candidate will work within the vessel admin team to ensure all aspects of the role are handled efficiently and accurately, within the set KPI''s.At MSC UK, our success is a result of the skill and hard work of all of our team members. Our team do not just work for us, they develop and grow with us.How you will help us and what you can expectIn this role, you will be providing efficient and effective customer service and communication to our customers across the world, ensuring that their shipping documents are accurate and error free. You will be the main point of escalation for the team coordinators and our customers with the ability to manage your own workload to work in line with MSC and your teams KPI''s.This is your chance to work with the team to provide the customer service you would want to be given and contribute significantly to our success.The key responsibilities for this role also include:Manage own workload, communicating effectively when support is neededProcessing work in-line with client requirements and MSC UK performance standards - resolving Customer enquiries quickly and professionallyTo understand and work collaboratively with all internal ..... full job details .....