Customer Service and Acquisitions Lead

Noble Recruiting is delighted to be recruiting for a Customer Service and Acquisitions Lead on behalf of a growing and innovative organisation. This is an exciting opportunity to join a business where you can make a real impact, build lasting customer relationships, and play a key role in driving ambitious growth plans. About the Role You will manage customer enquiries, convert leads into paying customers, oversee customer onboarding processes, support billing and credit control activities, and contribute to service performance reporting and business improvement initiatives. Key Responsibilities Customer Acquisition and Business Growth Identify and generate new customer leads through research, networking, events, referrals, and digital channels. Build and maintain a strong pipeline of prospective customers. Engage with potential customers to understand their requirements and present suitable connectivity solutions. Convert qualified leads into paying customers. Customer Service and Account Management Handle customer enquiries, complaints, and service issues effectively. Contact customers ahead of contract renewals and discuss available contract options. Build strong relationships with customers and act as a trusted point of contact. Customer Administration and Finance Support Set up new customer accounts and raise invoices as required. Process customer payments and maintain accurate records. Reconcile payments received through Stripe, GoCardless, and bank transfers. ..... full job details .....