Customer Service Team Leader

Are you looking for a new challenge to further your customer service career? We are recruiting on behalf of a well-established and successful business for an experienced Customer Service Team Leader to join their team in Witham.This is a pivotal leadership role, responsible for managing and developing an experienced customer service team while ensuring the highest standards of service are delivered to both UK and international customers. Working collaboratively with Sales, Operations, Planning, Finance and Logistics, you will play a key role in driving operational excellence, enhancing customer satisfaction and supporting the continued growth of the business.This position would suit a customer service professional with proven leadership experience, a passion for continuous improvement, and the ability to build strong relationships across multiple functions.Please note: Due to the location of the site, applicants must hold a full UK driving licence and have access to their own vehicle, as public transport links are limited.The RoleReporting to the Customer Service Manager, you will lead an experienced team of customer service professionals while managing a portfolio of UK and international customer accounts. You''ll work closely with Sales, Operations, Planning, Finance, Logistics and external partners to ensure orders are delivered efficiently and customers receive an outstanding service.This is a hands-on leadership role where you''ll also identify opportunities to improve ..... full job details .....