Customer Service and Installation Coordinator

Are you a dependable and motivated individual looking for a role where your customer service skills will truly make a difference? Our respected client in Hinckley is seeking Customer Service and Installation Coordinators to join their team on a temporary basis. This is a fantastic opportunity for someone who is passionate about delivering excellent customer service. Working Hours: Monday to Friday, 9:00am 5:00pm Pay Rate: £14.35 per hour Key Role Responsibilities: Handle customer inquiries and complaints via phone and email ensuring timely and effective resolution. Customer account management. Maintain detailed and accurate records of customer interactions and transactions. Collaborate with other departments to resolve complex issues and improve overall customer satisfaction. Provide feedback on the efficiency of the customer service process and suggest improvements. Take ownership of the customer journey from installer arrival on site through to job completion. Manage live-installation issues: where installations fail, coordinate remedials, book follow-up visits, and ensure correct parts are ordered and delivered. Call all customers with failed installations from the previous day to advise on next steps and provide reassurance. Follow up on open cases without assigned actions, ensuring resolution steps are put in place, agreed, and communicated to the customer. Review and follow up on internal raised cases, keeping stakeholders informed and ensuring progress is made. ..... full job details .....