Customer Service Administrator

Customer Service Advisor (Confidential) Warwickshire Full-Time Permanent Office-Based (5 days per week) Immediate Start RequiredA large, well-established organisation based in Warwickshire is seeking a Customer Service Advisor to join their busy and dynamic team on a permanent, full-time basis. This is a confidential opportunity within a stable and growing business that places a strong emphasis on delivering exceptional customer experiences.The Role as a Customer Service Advisor, you will be the first point of contact for customers, handling a range of enquiries and ensuring a high standard of service is consistently delivered. This is a fast-paced, office-based role requiring strong communication skills and a proactive approach.Key ResponsibilitiesManaging inbound and outbound customer enquiries via phone, email, and online channelsProviding accurate information and resolving customer issues efficientlyMaintaining up-to-date customer records and internal systemsCollaborating with internal departments to ensure timely resolution of queriesHandling complaints professionally and escalating where necessaryMeeting individual and team performance targetsAbout YouPrevious experience in a customer service role (office-based preferred)Excellent communication and interpersonal skillsStrong organisational skills with attention to detailA positive, can-do attitude with a focus on problem-solvingAbility to work effectively in a fast-paced team environmentCompetent IT skills and ..... full job details .....