Customer Service Advisor

About the RoleWe are looking for a friendly, professional, and customer-focused Customer Service Advisor to join a growing customer service team. In this role, you will be the first point of contact for customers, providing exceptional service and support through phone, email, live chat, and face-to-face interactions where required.The ideal candidate will have excellent communication skills, a positive attitude, and a genuine passion for helping people. Key ResponsibilitiesRespond to customer enquiries promptly and professionally.Provide accurate information about products, services, and company policies.Resolve customer issues and complaints efficiently, escalating when necessary.Maintain detailed and accurate customer records.Process orders, returns, refunds, and account updates.Meet individual and team performance targets.Identify opportunities to improve the customer experience.RequirementsPrevious Recent customer service advisory experience Excellent verbal and written communication skills.Ability to remain calm and professional in challenging situations.A positive, reliable, and team-oriented approach.What''s on OfferAnnual salary of circa £25 500 - £26 500 37.5-hour work week Full training and ongoing development opportunities.Career progression within a growing organisation.Supportive and inclusive working environment.Paid holiday entitlement and pension scheme.DisclaimerDue to the large number of applications we receive, we may not be able to respond to every ..... full job details .....