Customer Service Advisor

Job Title: Customer Service Assistant Pay Rate: 14.40 per hour Location: Chester Business Park Contract : Temporary - 12 months Start Dates: 23rd February 2026Working Pattern: Monday - Friday 8am-8pm shift rotation, 1 Saturday every 4 weeks 9am - 4pm with day off during the week in lieuThis role combines the best of home and office working. You''ll work as part of a local office-based team while also benefiting from the flexibility of working from home on agreed days. Office attendance is a key part of the role, ensuring you receive support, coaching, and opportunities to collaborate with colleagues. About the Opportunity:Are you passionate about helping customers and delivering great service? Whether you''ve worked in retail, hospitality, contact centres, healthcare, sales, or another customer-facing role, this could be the perfect next step with Lloyds Banking Group.As a Customer Service Adviser, you''ll support customers who already have a mortgage with us, helping answer questions, resolve queries, and guide them through important moments in their homeownership journey. While you''ll learn about mortgages as part of the role, your success will come from your ability to listen, understand customer needs, and provide outstanding service. On a day-to-day basis you will: - Supporting customers with queries about their existing mortgage accountsTaking ownership of customer conversations and finding the right solutionsDelivering a friendly, professional experience on every ..... full job details .....