Customer Service Advisor

Customer Service AdvisorLocation: Hyrbid basis - days onsite to be discussed with manager, with local area knowledge required (Lowestoft/Melton area) Pay Rate: 14.59 per hour PAYE Contract Length: Initial 6-week assignment with potential to extend. Start Date: As early as Monday 3rd August, subject to compliance checksHybrid working arrangements can also be considered Equipment Collection Location- East Suffolk House, Riduna Park, Melton, IP12 1RT Contact Centre Location- Riverside, 4 Canning Road, Lowestoft, NR33 0EQAbout the Role Opus People Solutions are recruiting on behalf of our Client, East Suffolk Council, for a Customer Service Advisor on a temporary basis, to join a busy and supportive Customer Services Administration and Training Team. This is primarily a remote position, although applicants must live locally to enable collection and return of equipment and demonstrate knowledge of the local area. This role focuses on providing administrative support to a front-facing Customer Services team, ensuring customer enquiries are handled efficiently, professionally, and within agreed service standards. No interview process is required. Successful candidates will be selected following hiring manager review of submitted CVs and completion of compliance checks. Key ResponsibilitiesManage and administer Customer Services mailboxes on a daily basisRespond to enquiries accurately, professionally, and within agreed SLAsLog customer enquiries using the Service CRM systemAllocate ..... full job details .....