Customer Service Advisor

Open is an Australian-founded Insurtech company on a mission to make it easy for everyone to get the best-priced insurance.With data and technology at our core, we power embedded insurance programs for leading brands like Avios, Starling Bank, Bupa, and Telstra (Australia''s largest telco) and their customers. Starting in Australia in 2016, we''ve launched in the UK and are growing rapidly across travel, gadget, and home insurance.We''re backed by leading investors, including LocalGlobe (UK), AirTree Ventures (AU), Movac (NZ), and Hollard Insurance (AU) - and have been a certified B Corp since 2017, keeping our commitment to people, partners, and communities at the heart of everything we do.The role We''re building out our Manchester hub and looking for Customer Service Advisors to help us deliver world-class support for our UK customers. You''ll join a growing team and help shape how we support customers across mobile, contents, and travel insurance - providing fast, clear, and helpful interactions via live chat, and phone calls. We''re open to those who are new to chat-based support but have strong communication skills and a genuine passion for helping people.What you''ll doAssist customers with their insurance enquiries and policy management via chat, email, and phoneExplain the benefits, coverage, and options for our Mobile, Contents, and Travel insurance products clearly and confidentlyGuide customers through our digital self-service tools, helping them find quick ..... full job details .....