Assistant Director, Customer Service Operations

General Medical Council Assistant Director, Customer Service Operations Location: Manchester Salary: £130,000-£140,000 We are the independent regulator for doctors, physician associates (PAs) and anaesthesia associates (AAs) in the UK. We work with these professions, as well as with patients and other stakeholders, to support good, safe, compassionate patient care across the four countries of the UK. Our vision is to be an effective, relevant and compassionate regulator, which supports the delivery of safe, high-quality patient care. As health services in the UK continue to face intense pressure, regulation has a pivotal role to play in protecting patients and promoting the wellbeing of the workforce. We have set ambitious commitments to address inequality, embrace diversity, and support inclusion within healthcare, both as a regulator and an employer. Championing this work is a key element of this role and you will play a vital part in shaping our organisation and our impact on healthcare in the years ahead. This is a new and important senior leadership position, coming at an exciting and challenging time of change for us. Reporting to our Director of Registration and Revalidation, you will be part of the Directorate Leadership team, actively contributing to the Directorate''s and the organisation''s wider operational and strategic success. You will be responsible for the successful delivery of range of functions within the Directorate - the GMC Contact Centre, ..... full job details .....