Customer Service Advisor

Job Title: Customer Service AdvisorLocation: Hailsham (Hybrid working model available)Salary: £26,222Working hours: Monday to Friday 8:30am-5:00pmWork type: PermanentHRGO Recruitment is delighted to be partnering with a valued client to recruit a Customer Service Advisor for their friendly and supportive team. This is an excellent opportunity for someone who enjoys delivering outstanding customer service, thrives in a fast-paced environment, and wants to develop their career with a well-established business.If you''re a confident communicator with a positive attitude and a passion for helping customers, we''d love to hear from you. You''ll be joining a friendly, people-first business that places a real emphasis on employee vitality. From wellness mornings to charity football games and regular team activities, the company is committed to creating a positive, supportive, and enjoyable place to work.General duties: Build and maintain strong, long-lasting relationships with B2B and B2C customers.Manage customer enquiries from initial contact through to successful resolution.Handle customer complaints efficiently, providing timely and effective solutions.Accurately process customer orders, returns, credits, and customer recordsMonitor back orders and proactively recommend suitable alternative products where appropriate.Liaise with internal departments, including Purchasing, Operations, and Sales, as well as external suppliers to resolve stock shortages and delivery issues.Work ..... full job details .....