Customer Service Advisor

Our client is seeking a proactive and customer-focused Customer Service Advisor to join their growing team. This is a fantastic opportunity for an experienced customer service professional who enjoys taking ownership of customer enquiries, solving problems, and working collaboratively across multiple departments to ensure outstanding service delivery.

As a key member of the Customer Service team, you will be responsible for managing customer interactions from initial contact through to resolution, ensuring every customer receives a professional, friendly and efficient service. You will need to have access to your own vehicle due to the location.

As a Customer Service Advisor, your key responsibilities will include:

• Delivering exceptional customer service via telephone, email and online chat
• Processing customer orders, returns, credits and associated data accurately
• Managing customer enquiries from first contact through to resolution
• Resolving complaints professionally and efficiently
• Monitoring back orders and recommending suitable alternatives where appropriate
• Liaising with internal departments including Purchasing, Operations and Sales to resolve stock and delivery issues
• Working closely with suppliers and courier partners to resolve transport and delivery queries
• Identifying opportunities to improve customer experience and internal processes

Requirements:

• Previous experience within a customer service, sales support or similar role
• Excellent verbal and written communication skills
• Strong problem-solving abilities and the ability to remain calm under pressure
• Experience working with ERP or CRM systems such as Business Central, SAP, Sage or similar (advantageous)
• Excellent organisational skills with strong attention to detail
• The ability to prioritise workloads and manage multiple tasks effectively
• A proactive and self-motivated approach to work
• A genuine passion for delivering outstanding customer service
• Have your own vehicle due to the location

Benefits, Salary & Hours:

• £26,222.44 per annum
• Full-time permanent position based in Hailsham, Monday to Friday 8:30am to 5pm
• Ongoing training and career development opportunities
• 25 days annual leave + bank holidays + closed over Christmas
• Staff discount
• Free onsite parking
• Company pension

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.