Customer Service Advisor

Our client is seeking a proactive and customer-focused Customer Service Advisor to join their growing team. This is a fantastic opportunity for an experienced customer service professional who enjoys taking ownership of customer enquiries, solving problems, and working collaboratively across multiple departments to ensure outstanding service delivery. As a key member of the Customer Service team, you will be responsible for managing customer interactions from initial contact through to resolution, ensuring every customer receives a professional, friendly and efficient service. You will need to have access to your own vehicle due to the location. As a Customer Service Advisor, your key responsibilities will include:Delivering exceptional customer service via telephone, email and online chatProcessing customer orders, returns, credits and associated data accuratelyManaging customer enquiries from first contact through to resolutionResolving complaints professionally and efficientlyMonitoring back orders and recommending suitable alternatives where appropriateLiaising with internal departments including Purchasing, Operations and Sales to resolve stock and delivery issuesWorking closely with suppliers and courier partners to resolve transport and delivery queriesIdentifying opportunities to improve customer experience and internal processesRequirements:Previous experience within a customer service, sales support or similar roleExcellent verbal and written communication ..... full job details .....