Customer Service Advisor (Maternity Cover)

We are recruiting on behalf of a well-established supplier of workplace, hygiene, cleaning, safety, and mobility products that supports businesses across a wide range of industries. This is an excellent opportunity to join a respected and growing business that supplies environmentally friendly hygiene products alongside workplace essentials and mobility aids to a broad customer base, including care homes and commercial businesses across the South East. As a Customer Service Advisor, you will play a key role in delivering an outstanding customer experience. You will be responsible for managing customer enquiries, processing orders, resolving delivery issues, and building strong relationships with customers, suppliers, and internal teams. This is a 3-month maternity cover position based in Hailsham, working 20 hours per week, Tuesday to Friday, with working hours to be confirmed. The pay rate is £13.45 per hour. Key Responsibilities Deliver excellent customer service via telephone, email, and online chat, building and maintaining positive long-term customer relationships while taking ownership of enquiries from initial contact through to resolution and handling complaints professionally and efficiently. Accurately process customer orders, returns, credits, and customer records, ensuring all information is maintained correctly on internal systems and proactively managing back orders by recommending suitable alternative products when required. Work closely with Purchasing, ..... full job details .....