Customer Service Advisor

Customer Service and Scheduling Specialist Automotive / Accident Repair Location: Coventry, West Midlands Salary: £28,000 £34,000 OTE (basic + bonus), depending on experience Hours: Monday to Friday, 8:00am 5:00pm Alternate Saturdays 8:00am 12:00pm (paid overtime) I m working with a busy, well-established accident repair operation in Coventry who are looking to bring in a Customer Service and Scheduling professional to support their workshop and front-end operations. If you ve worked in a bodyshop, accident repair centre, or automotive service environment and enjoy dealing with customers, bookings and keeping jobs running smoothly this one s worth a look. What you ll be doing day to day: Taking inbound calls and emails from customers, insurers and accident management companies Booking vehicles in for repair and managing the diary Keeping customers updated on progress and timescales Coordinating with the workshop to keep jobs moving Chasing authorisations and confirming appointments General admin and system updates (nothing too scary!) What they re looking for: Previous experience in automotive customer service, bodyshop admin, service advisor or similar Someone organised, calm and confident on the phone Comfortable juggling bookings, updates and deadlines Good IT skills you don t need to be technical, just organised A team player who takes pride in good customer service What s in it for you: Competitive basic salary plus bonus Pension and life ..... full job details .....