Customer Service Agent

Join Our Team as a Contact Centre AgentLocation: TamworthContract Type: TemporaryAre you a customer service superstar ready to make a difference? We''re excited to announce that our client is looking for enthusiastic Contact Centre Operatives to join our vibrant team in Tamworth! This is your chance to shine in a dynamic role that''s all about helping our customers and ensuring their experiences are nothing short of exceptional.Roles Available:Full-Time Agents - 37.5 hours per week- Rotating 3-week shift pattern:- 08:00 - 16:00- 09:00 - 17:0010:00 - 18:00Contract Details:Temporary assignment for 12 weeks, with the possibility of extension if required.Role Overview:As a key member of our customer service department, your role will encompass a variety of exciting tasks, including:Handling inbound and outbound customer calls with a friendly demeanour.Booking and managing repairs and replacement appointments.Delivering excellent customer service and providing clear, concise information.Accurately updating customer details in our internal systems.Collaborating with internal teams to ensure smooth scheduling of appointments.What We Offer:A supportive and upbeat work environment.Opportunities for growth and development.A chance to be part of a dedicated team that values your contributions.What We''re Looking For:A positive attitude and a passion for customer service.Strong communication skills and the ability to multitask.Basic computer skills for updating customer ..... full job details .....