Customer Service Advisor

Full training will be given but the essential requirements are a professional telephone manner, good IT skills and attention to detail.

The hours of work are Monday to Friday 08:30 to 17:30 and every other Saturday 09:00 to 13:00.

The company is based in the centre of town, providing excellent public transport routes for candidates that potentially do not drive.

Key Duties and Responsibilities

• Support general customer enquiries over the phone and via email
• Arrange and confirm bookings with customers
• Co-ordinate bookings in booking system
• Process hire extensions
• Co-ordinate off hire of loan vehicles
• General manual and electronic record keeping
• Adhoc management reporting
• General office administration including emailing, filing and photocopying

Skills and Qualifications

• Excellent communication and customer service skills
• Professional and confident telephone manner
• IT literate
• Ability to work well under pressure and adapt to any situation
• A positive attitude to problem solving
• Flexible with good time keeping

Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.