Customer Service Officer

The Role
We''re looking for a Customer Service Officer to join our client in the Thanet area. You''ll play a key role in maintaining strong customer relationships, ensuring service excellence, and supporting operational efficiency for our clients in the aerospace sector.

This is a fantastic opportunity for someone with experience in technical customer service and a passion for delivering high-quality support in a fast-paced environment.

Key Responsibilities

• Build and maintain relationships with assigned customer accounts
• Resolve customer queries (e.g. account queries, warranties, technical issues)
• Manage and update the forward load schedule for key accounts
• Provide regular customer status and on-time delivery (OTD) updates
• Quote jobs and assist with work order processing
• Monitor and maintain gross margin performance for assigned customers
• Liaise with internal departments to support order prioritisation and technical solutions
• File and manage work pack documentation

What We''re Looking For

• Proven experience in customer interaction and account support
• Strong analytical and data presentation skills
• Proficiency in Excel (pivot tables, data analysis)
• Background in a technical, manufacturing, or engineering environment (desirable)
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities under pressure
• Self-motivated, detail-oriented, and highly organised
• Creative thinker and enthusiastic team player

This is a full-time role working Monday to Friday and is initially on a 6 month temporary basis with an immediate start.

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.

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If this role isn''t for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on (url removed) or LinkedIn, Facebook, Instagram and x@nagrecruitment

We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.