Customer Service Advisor

Customer Service and Sales Advisor
Monday- Friday (Work from home 2 days per week)

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary focus will be to assist customers with their inquiries, resolve issues, and ensure a positive experience with our company. The ideal candidate will possess strong communication skills and a passion for helping others.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or live chat.
• Upsell
• Convert calls to sales
• Provide accurate information regarding products and services.
• Assist customers in resolving issues or complaints in a professional manner.
• Maintain detailed records of customer interactions and transactions.
• Follow up with customers to ensure their needs are met.
• Stay updated on product knowledge and company policies to provide informed assistance.