Customer Service Advisor - Complaints

Customer Service Advisor - Complaints Location: Hybrid basis - days onsite to be discussed with manager, with local area knowledge required (Lowestoft/Melton area) Pay Rate: 16.08 per hour PAYE Contract Length: Temporary basis, initial 6-week assignment with potential to extend. 37 hours per week, Monday - Friday 8.45am - 5pm. Lunch is unpaid. Start Date: As early as Monday 3rd August, subject to compliance checksHybrid working arrangements can also be considered Equipment Collection Location- Melton, IP12 1RT Contact Centre Location- Lowestoft, NR33 0EQ This is primarily a remote role, however applicants must be based locally to collect and return equipment and have a good understanding of the local area. Hybrid working is also available.LocationsEquipment Collection/Return: Melton, IP12 1RTContact Centre: Lowestoft, NR33 0EQ The Role You will play a key role in managing customer complaints and feedback, ensuring all cases are handled professionally, sensitively and in line with East Suffolk Council''s policies and service standards.Key responsibilities include:Manage and coordinate Stage 1 and Stage 2 complaints in line with East Suffolk Council''s Customer Feedback Policy.Investigate customer complaints thoroughly by gathering information, reviewing case histories, liaising with service teams and analysing relevant evidence.Take ownership of complaints from receipt through to resolution, ensuring customers are kept informed throughout the process.Work collaboratively ..... full job details .....