Customer Service Administrator

Customer Service Advisor A leading organisation within the building materials sector is seeking a commercially driven Customer Service Advisor to join its busy Customer Service Centre. This is a fast-paced, high-interaction role focused on pricing, selling and supporting customers while working to clear KPIs. You will play a key part in driving revenue growth through proactive selling, cross-selling and up-selling while ensuring customer experience. Responsibilities as a Customer Service Advisor : Pricing and selling products in line with customer requirements and agreed authority levels. Promoting cross-selling and up-selling opportunities to maximise revenue. Handling all customer enquiries via phone, email and digitial. Processing orders and ensuring purchase orders align with terms and conditions. Supporting resolution of queries and disputes. Completing all administrative tasks accurately and within deadlines. Building strong internal relationships to ensure seamless service delivery. This role suits someone who thrives in a target-driven environment and enjoys balancing commercial activity with operational efficiency. Requirements as a Customer Service Advisor : Has experience in a fast-paced customer service or internal sales environment. Is confident selling and working towards KPIs and revenue targets. Has strong IT skills and is comfortable using digital systems. Has experience within building materials, construction, or related industries ..... full job details .....