Customer Service Advisor

Job Title: Customer Care AdvisorLocation: Sutton ColdfieldContract Details: Temp-to-Perm (3-month temp contract, subject to performance evaluation)Salary: 13.00phAbout Our Client:A leader in plan services, expand their team to cater to the growing demand for newly launched plans. Essential role in providing compassionate and informative support to our customers.Responsibilities:Handle inbound enquiries and sales from prospective customers interested in our plan services.Follow up on email leads and make outbound calls to warm prospects.Operate within FCA regulatory guidelines, ensuring compliance without hard-selling.Engage in confident and informative conversations to make the purchasing process simple, easy, and stress-free.Participate in a rigorous QA process with monitored calls and feedback.Excellent customer service skillsEssential (Knowledge, skills, qualifications, experience):Previous contact centre experience, both inbound and outbound.Strong communication skills with the ability to build trust and rapport with customers.Comfortable working in a performance-monitored environment.Ability to handle sensitive conversations with empathy and professionalism.Desirable (Knowledge, skills, qualifications, experience):Background in regulated environments such as banking or insurance.Experience in sales or customer service roles that require adherence to compliance standards.Technologies:Familiarity with CRM systems and communication tools.Proficient in Microsoft Office ..... full job details .....