Customer Service Administrator

Temporary Customer Service Administrator
Alfreton
Temporary with the opportunity to become permanent
Part Time, 20-25 hours per week
Weekly Pay , £13ph 

SF Partners are currently recruiting for a Temporary Customer Service Administrator to join a busy and friendly service department. This is an excellent opportunity for someone looking for a long-term opportunity, with the potential to become permanent for the right person.

You''ll be joining a well established team with a wealth of experience, supporting engineers and customers with day-to-day service administration. If you enjoy a varied role, speaking with customers and keeping everything organised, this could be a great fit.

The role

• Handling incoming customer enquiries via phone and email
• Providing administrative support to the service department
• Managing customer assets and updating information accurately on the system
• Raising quotations for extended warranties and service contracts, then following these through
• Preparing contracts, purchase orders and invoices
• Processing orders for smaller spare parts
• Updating and maintaining customer records using Salesforce, ERP and field service management systems
• Supporting the wider team with general administration

About you

• Previous administration and customer service experience
• Confident speaking with customers over the phone and via email
• Strong IT skills and comfortable learning new systems
• Organised with excellent attention to detail
• Able to manage a busy workload and prioritise effectively
• A positive, proactive approach with a willingness to support the wider team

If you''re an experienced administrator with strong customer service skills and are looking for a role where you can make a real impact from day one, we''d love to hear from you.