Customer Service Representative

Customer Service Representative Salary: £27,000 £30,000 + £3,000 bonus Location: Hadfield, Glossop Hours: Full-time Working pattern: Primarily office-based, with some hybrid working available Are you the type of person who takes ownership of a problem rather than simply passing it on? Do you naturally look for ways to make things easier for customers and colleagues, and take pride in delivering a level of service that genuinely stands out? Our client is looking for a proactive and highly customer-focused individual to join their Customer Care team. This is a varied role combining customer service, order management, problem-solving and administration, but attitude is just as important as previous office experience. You might already work in customer service, sales support or administration, but equally, you could come from retail, hospitality or another fast-paced service environment where you have learned to think on your feet, manage competing priorities and go above and beyond for customers. What matters most is your work ethic, initiative and determination to get things right. Job Description You will: Take ownership of customer enquiries across telephone, email and online channels, providing a professional and helpful response. Process customer orders accurately and ensure customers receive timely updates. Proactively identify potential issues and resolve them before they become bigger problems. Investigate customer queries and complaints, taking responsibility ..... full job details .....