Customer Service Administrator

Customer Service Administrator - Poole - £28,000 per annumAs a Customer Support Administrator on £28,000, you''ll work Monday to Friday, 8am to 4.30pm, with your evenings and weekends your own. You''ll be the friendly, reliable voice customers count on when they need an answer. It''s a settled, supportive team where your organisation keeps everything running smoothly.As a Customer Support Administrator, you will benefit from: 25 days holiday plus bank holidaysPrivate medical coverLife assuranceEmployee assistance programmeCycle to work schemeA consistent 4.30pm finish every dayA welcoming customer services team in an established business As a Customer Support Administrator, your responsibilities will include: Handle incoming and outbound customer calls, making sure every enquiry reaches the right personResolve customer queries and complaints, escalating where neededKeep customer records accurate and up to date on the CRM systemCoordinate field engineer schedules and keep customers updated on visitsPrepare quotations and process orders from start to finishWork closely with internal departments to give customers a smooth, joined-up experience As a Customer Support Administrator, your experience will include: At least 2 years in an administration or customer support roleConfidence supporting customers by phone and emailStrong organisational skills and the ability to juggle priorities calmlyComfort working independently and as part of a teamA positive, resilient, ..... full job details .....