Customer Service Administrator

JOB SUMMARY: Are you an organised and proactive administrator with a passion for delivering exceptional customer service? We are looking for an experienced Customer Service Administrator who is confident managing customer enquiries, coordinating service activities and providing first-class administrative support within a busy office environment. This is a varied role where you will be the first point of contact for customers, helping to ensure that every interaction is handled professionally and efficiently. KEY RESPONSIBILITIES: As a Customer Service Administrator, you will play a key role in supporting customers, field-based engineers, and internal teams to ensure a seamless customer experience. Taking incoming calls and directing enquiries appropriately Making outbound customer calls as required, to follow up on queries or customer requirements Handling customer queries, complaints and service issues professionally Updating and maintaining accurate information within the CRM system Responding to requests for information via phone and email Supporting Field Service Engineers with scheduling and customer communications Preparing quotations and processing customer orders Working collaboratively with colleagues across different departments Providing general administrative support to meet business needs THE IDEAL CANDIDATE: A minimum of 2 years'' experience in a customer support, customer service, or administration role is required - although on the job training will ..... full job details .....