Trainee Customer Service Consultant

Trainee Customer Service ConsultantLocation: Ringwood Salary: 12.80 per hour Temporary to Permanent We''re looking for a confident and customer-focused Trainee Customer Service Consultant to join a busy contact centre team.You''ll be the first point of contact for customers across phone, email, Live Chat and social media, helping with orders, product recommendations, deliveries and any queries or issues along the way.What you''ll be doing:Responding to customer enquiries across multiple channelsTaking consumer and business ordersRecommending products and servicesResolving delivery, product and order queriesMaking outbound calls where requiredWorking towards customer service, quality and performance targetsSupporting colleagues and sharing ideas to improve processesProviding a friendly, personal and helpful customer experience every timeWhat we''re looking for:Excellent written and verbal communication skillsPrevious customer service experienceSomeone confident working towards targets and KPIsA positive, solutions-focused approachGood attention to detail and organisationComfortable using Microsoft Word, Excel, Outlook and similar systemsSomeone who enjoys working as part of a busy teamFull training will be provided, with ongoing support and development available. TJCOM ..... full job details .....