Customer Service Administrator

Customer Service AdministratorLocation: Earls ColneJob Type: Temporary to PermanentMarket 36 Recruitment are currently recruiting for a Customer Service Administrator on behalf of our client on a temporary to permanent basis.Main Purpose of the RoleThe purpose of this role is to provide excellent customer service support across multiple online sales platforms, ensuring customer queries are handled efficiently and professionally. The successful candidate will be responsible for managing customer communications, resolving issues, reducing returns where possible, and supporting the smooth operation of the administration function.Roles and ResponsibilitiesManage and respond to customer service emails across platformsResolve customer queries and complaints in a professional and timely manner.Work proactively to minimise product returns while protecting company costs and maintaining customer satisfaction.Process and maintain accurate customer records using in-house systems.Monitor and manage email inboxes, ensuring all correspondence is actioned appropriately.Update and maintain Excel spreadsheets and administrative records.Liaise with internal departments to resolve customer issues effectively.Additional ResponsibilitiesLearn and utilise company systems and processes efficiently.Support the wider administration team with general office duties as required.Assist with reporting and data entry tasks.Maintain high levels of accuracy and attention to detail in all administrative ..... full job details .....