Customer Service Manager

Customer Service and Sales Manager£35,000 Basic Salary + quarterly BonusesFull-Time Office-BasedChelmsford, Essex On site parkingLead a Team. Drive Performance. Make an Impact.Are you an experienced manager from a Customer Service, Help Desk, Service Desk, Contact Centre, Call Centre or Sales background?Do you enjoy leading and nurturing teams, improving performance, analysing data and delivering exceptional customer experiences?We''re recruiting for a hands-on Customer Service and Sales Manager to lead both small Sales and Customer Service teams. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys combining people management with commercial performance.The RoleYou will be responsible for driving team performance, improving customer satisfaction, increasing sales conversions and ensuring operational excellence across the business.Key responsibilities include:Managing, coaching and developing small Sales and Customer Service teamsMonitoring and improving conversion rates, sales performance and customer outcomesProducing and analysing reports, KPIs and performance metricsUsing Excel to interpret data, identify trends and drive improvementsRecruiting, training and developing team membersManaging escalated customer enquiries and complaintsWorking closely with operational teams to ensure outstanding service deliveryIdentifying opportunities to improve processes and efficiencyAbout YouWe''re keen to hear from candidates who have ..... full job details .....