Customer Service Administrator

Customer Service Administrator ASAP start for 3 months Location: Halifax, HX2 Salary: CompetitiveAre you someone who enjoys building relationships, solving problems and making sure customers get the very best experience?You''ll become a key point of contact for your customers, getting to know their needs, helping them make the most of the products and services available to them and ensuring they continue to receive value throughout their journey.The RoleYour day-to-day responsibilities will include:Developing positive, long-term relationships with a range of customers.Guiding new customers through their initial onboarding and helping them get up and running.Acting as a trusted contact for customer queries and providing support by telephone and email.Getting to know your customers and understanding their individual requirements.Keeping an eye on customer engagement and recognising when someone may need additional support.Proactively contacting customers to check in, understand their experience and identify opportunities to improve their relationship with the business.Taking ownership of customer issues and seeing them through to a successful resolution.Recording customer information and interactions accurately.Gathering customer feedback and identifying recurring issues or opportunities for improvement.Working alongside internal teams to resolve customer concerns and ensure a smooth experience.Sharing customer feedback and insight with colleagues to help improve products, ..... full job details .....