Customer Service Advisor

Talent-UK are recruiting for a full time, permanent Customer Service Advisor for a client a busy online bed manufacturer in Batley£26 - £27k basic with opportunity of an additional annual bonusMonday - Friday - 9am - 5pm Are you looking for a rewarding role? Do you have experience working in an office? Do you have experience with inbound calls? Do you have an eye for detail? Do you come from a furniture background?If so, this is a great opportunity for you! As a Customer Service Advisor, we want you to bring your skills, knowledge and previous experience to the team. You''ll need to demonstrate your experience whilst dealing with our customers They are a small friendly busy team with a positive can-do attitude. This is a non customer facing role working in the expanding head office based in Batley, West Yorkshire.Duties Being the first point of contact to all new or existing customers, either over the phone or via email. (There is no face to face) Dealing with a wide range of enquiries from pre sales, chasing orders, dealing with complaints, escalations to after sales. Liaising with internal departments in order to resolve all customer queries fast and efficiently. Liaise with third party suppliers/courier to resolve all customer queries fast and efficiently. Chasing delieveries Arranging transport Element of administration to the role, updating systems, maintaining customer details and accounts. Complaint handling Skills required Previous experience working in the Bed ..... full job details .....