Customer Service Administrator

Your new company You will be joining a well-established and reputable business based in the Grangemouth area. With a strong presence in the UK, the company specialises in providing efficient, reliable distribution services to a broad range of commercial clients. Known for its commitment to operational excellence and customer satisfaction, the organisation offers a collaborative and supportive working environment where employees are encouraged to develop and grow.Your new role As a Customer Service Administrator, you will play a key role in supporting daily operations and ensuring a high standard of service delivery to customers. You will act as a central point of contact for client enquiries, coordinating closely with internal departments to ensure smooth communication and timely resolution of issues.Key responsibilities will include:Handling inbound calls and emails from customers in a professional and timely mannerProcessing customer orders, updating systems, and maintaining accurate recordsLiaising with internal teams to track order progress and communicate status updatesResolving customer queries, complaints, and service issues efficientlySupporting general administrative duties such as data entry, reporting, and documentationAssisting with scheduling and ensuring service-level agreements are metThis is a fast-paced role that requires strong organisational skills and the ability to prioritise workload effectively.What you''ll need to succeed To be successful in this ..... full job details .....