Customer Service Advisor

Customer Service AdvisorBased in Cumbernauld fully office-based roleFull-Time (35 hours) and Part-Time (20 hours) roles availableShift work on a rota basis shifts between 7:00am and 11:00pm - 7 days per weekOngoing Temp contract with a view to becoming permanentPay rate of 12.71 per hour + holiday paySearch Consultancy are delighted to be working with a leading company based in Cumbernauld to recruit multiple Customer Service roles across both Part-Time and Full-Time shift patterns.The successful candidates will be responsible for providing handling and resolving a wide range of customer enquiries.Duties involved in this role will include: Providing customer support by phone, email or instant message to customers - acting as first point of contact for the business Working towards resolutions to customer enquiries, escalating where required Troubleshooting customer problems to identify root causes, using available resources appropriately to determine how to resolve Ensuring inbound enquiries are appropriately tracked on the company system with full detail taken Updating customer information and ensuring accurate entry of contact information Ensuring that the highest standard of service is provided at all times in line with company processesIn order to be considered for this role your skills and experience should include: Previous experience within Customer Service - either office-based or from a Retail or Hospitality background - this experience is ESSENTIAL First class ..... full job details .....